Frequently Asked Questions

Your Story Confidential offers Online Therapy because many people need or prefer the privacy, convenience, and anonymity of meeting online. You connect virtually with a therapist and can choose the communication means you prefer: video conference, email messaging, chat, phone or text.

What are the benefits of online therapy?

Online therapy is convenient, safe and secure. The system is intuitive to use. Wherever you are, your provider can connect with you via text, e-mail, live chat or televideo. You can receive help without leaving your personal space on your time schedule.

How do I know if online therapy is for me?

Online therapy is for anyone that has a barrier of some kind that is preventing them from using traditional face-to-face, in-person therapy.
Perhaps you travel frequently or unexpectedly, and that makes setting up and keeping therapist appointments very difficult. Online therapy is for you.
If you live in a town where you can’t park your car in the counselors’ parking lot without triggering speculation and gossip, online therapy is for you.
Do you work in a profession where if word got around that you were seeing a therapist, it would be career-shortening? Online therapy is for you.
Does in-person, face-to-face contact make you anxious? Online therapy can allow you to get help without causing you to suffer an anxiety attack.
Online therapy is better in many ways for so many people.

Do you take insurance benefits?

It depends on the Provider. Some take insurance and others take straight payment. Be sure to check their directory information to confirm that they take insurance, or feel free to text or e-message them from the directory and ask.

Is this secure?

Yes, Your Story Confidential has gone to great lengths for privacy for clients and providers. The site is HIPAA compliant, utilizing proprietary software created just for your safety and security. YSC also offers HIPAA compliant texting.

I am a therapist – can I join Your Story Confidential?

Yes – Your virtual office is available for any location in the USA. A provider must be licensed or a certified life coach and carry current professional liability insurance. You manage your own schedule and appointments, which makes more time for you.

How do I pay?

We accept Paypal and the following credit cards: Visa, Mastercard, Discover and Amex.

What are the costs?

The costs vary from provider to provider as this is their virtual practice online. Based on YSC’s variety, there should be a provider available within your budget.

How do I get started?

Our providers look forward to connecting with you. Please go online to the get started Navigation Item. Click the button and follow the directions. From there, you can use the code they give you to sign up and get started.

What if I want to switch therapists?

Not a problem. Contact a different therapist on the directory and message or text them.

How do I know what therapist to pick?

Our therapists offer several different topics. Please read their directory specialties, or feel free to reach out to one of them directly with a question via texting or e-messaging.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt